Issueometer

An approach to enable increased understanding and improvement of customer and business process.

Key Benefits

  • Provides everyone with a consistent understanding of current progress in delivering the customer experience.
  • Ensures improvements are made with the customer in mind
  • Highlights activity not adding value to the customer experience
  • Ensures teams and managers are always thinking of, and implementing improvements

Delivery

  • Facilitated by one of our trained specialist practitioners

Timescales

  • Sharing understanding of approach - 2-3 hours
  • Ongoing practitioner support - 1-3 months

 

 
Progressometer
 

 

 
Issueometer

 

enormous influence

  
 

"The Understanding & Learning programme   has had an enormous influence on my ability to run internal audits against our ISO 9001:2000 regulations as the emphasis on both programmes clearly aims to identify improvements in the overall customer satisfaction"  

Richard Cole, Quality Assurance Manager - UK & Ireland