Richard Brimble has had a successful senior management background in marketing and customer relations leading and coaching teams at Reed International, N&P Building Society and BT Mobile. In all these companies his teams have won international recognition for innovation or quality. As a board member responsible for Customer Relations he headed a major change programme that was the talk of the industry. The team won international recognition for its achievements and it was once described as “one of the top five motivated teams in the world.” 

In 1998 he became Managing Director of his own interim management/ consultancy company, Understanding & Learning Limited. He has worked with Chief Executives, Directors and their teams to improve the organisation culture. He has advised companies in the United Kingdom, Asia, Europe and USA on how to bring about improved communication, improved customer experiences and results through the sustained contribution of fully connected people. 

His former teams are his best reference and his approach brings results in terms of customer satisfaction and improved morale, in a matter of weeks.  

He is married has two teenage sons and lives in Yorkshire, United Kingdom. He enjoys golf, travelling and new experiences.