Quality Culture

A model to help management teams measure the depth of quality within their teams and to support the creation of a truly empowered culture.

Key Benefits

  • Measures and develops an understanding of where you are now, where you want to be and the gap, on a regular basis.
  • Everyone in the organisation can understand and emotionally connect with the model
  • Focuses the management on what needs to be done to create a truly fantastic environment
  • Encourages management to challenge the existing business processes that do not add value
  • Measurement of progress to creating a dynamic, creative management team
  • Process is aligned to continual improvement
  • Brings about improvement in the culture of the organisation
  • Model is focused on activity, team and individual cultural improvement

Delivery

  • Facilitated by one of our trained specialist consultants

Timescales

  • One day workshop with a maximum of 10-12 people

 

   

 

 

Quality Culture

 

extraordinary

 
 

"The understanding & learning process changed the culture of our contact centre from ordinary to extraordinary"

Mike Yeates, General Manager, Customer Relations, BT Mobile